Support
Contact: readflow@linkcrit.com. Please include the app version (shown on the Account screen), your phone model and what you did before the problem appeared. Never send us a password.
Credits and purchases
My purchase did not add credits
Open Buy credits and tap Restore purchases. Credits are added after our server has verified the purchase with the App Store or Google Play, which can take a moment. If they are still missing, email us the date and the pack you bought.
How do I get a refund?
Refunds are handled by the store you paid. For an App Store purchase, use reportaproblem.apple.com. For a Google Play purchase, request it in Google Play. See the terms for what happens to credits.
How much will a conversion or translation cost?
The exact cost in credits is shown before you confirm. Nothing is charged until you tap the priced button. If a job fails, its credits come back.
Can I get my credits back after deleting my account?
No. Deleting an account permanently removes its remaining credits and ReadFlow does not refund them.
Conversion and translation
A conversion or translation is taking a long time
Large books take longer. You can close the app; the job continues on our server and appears on your Shelf when it is ready. If it fails, its credits are returned.
The result looks wrong
Conversions and translations are generated automatically and can contain mistakes (see the terms). Email us the app version and what looks wrong, but please do not send books you do not have the right to share.
Which languages can I translate into?
The language list in the app shows what is available, for example Turkish, Spanish, German, French and Italian.
Books and files
How do I save or share a finished EPUB?
Open the book on your Shelf, then choose Save EPUB or Share EPUB. A book you have opened stays on your device, so you can read it offline.
My finished book says it has expired
Translated EPUB downloads are guaranteed for at least 14 days after successful translation completion, not job creation. Please save a local copy. After 14 days, sign in to the account that owns the translation and try retrieving the existing EPUB: authenticated downloads may continue while the file still exists, but availability is no longer guaranteed. Re-downloading an existing translation does not consume additional credits. If you cannot retrieve it, contact support at readflow@linkcrit.com before starting or paying for a new translation. Automatic deletion after 14 days is not currently enabled. See the privacy policy.
Your account
How do I delete my account?
Open Account → Delete account in the app. Read what is removed and what is kept.
I cannot sign in
Use the same Apple or Google account you used before. If you hide your email with Apple, ReadFlow only sees Apple's private relay address; that is fine. If it still fails, email us.